Company News

Why cannot I get discount?

Update time : 2018-08-01 23:23:15

If you did not place any repeat orders, please contact your card issuer to check whether the payment was actually deducted from your account. If your bank confirms that the money was deducted by AliExpress, please contact us and provide us your bank statement.

Wire Transfer
Normally, it will take 7 business days for us to receive your payment after your wire transfer. Please check your order status again in approximately 7 business days after your wire transfer.
The status of your order should now change to Paid. If this is not the case, please contact us and submit your bank remittance slips (containing a beneficiary account number that starts with 026).

Western Union
Normally, payments by Western Union are processed within 3 business days. After this, the status of your order should change to Paid. If this is not the case, please contact us and submit your payment receipt containing the MTCN (Money Transfer Control Number).

Note:
1. You can only cancel an order before the seller ships it out.
2. If you have already paid for your order, the cancellation request needs to be approved by the seller first. If an agreement is reached, the seller will not ship the order and the transaction will be cancelled automatically. If no agreement is reached, the seller will continue to ship the order.

To ensure the safety of your payment, all orders on AliExpress will be verified. If you paid for your order by credit card, this process will take no longer than 24 hours. Once your payment is verified, the seller will start preparing your order for shipment. If we failed to verify your payment, your order will be automatically cancelled.

If after 24 hours your order is still being verified, please contact our Customer Service Team.

Previous : I did not receive my coupon, what can I do?

Next : How do I remove my email address from your mailing list?

How do I get a refund by credit card or debit card?

Aug .17.2018

You will receive your refund on the same card that you used to pay for your order. It usually takes around 3-20 business days for the money to arrive.

For more information about the refund status, please check the order details page on our website.

What is Domestic Returns?

Aug .17.2018

Domestic Returns is an extra return policy that sellers may choose to offer on AliExpress. Products which fall under this return policy can be returned to a warehouse in your own country as long as the items are unused and still in the original packaging.

I am having trouble opening a dispute. What should I do?

Aug .01.2018

The Buyer Protection period may be overPlease note that you can open a dispute on the 11th day after seller has sent out your order and within 15 days of the order’s completion.

What will happen after I have opened a dispute?

Aug .01.2018

If the seller agrees with your request or if he/she doesn't reply within 5 days, you will automatically get your refund. This can take between 3 to 15 working days.